Officer queue triage
Officers train on a simulated queue where every case is pre-screened, pre-scored, and pre-flagged, so they practise prioritising ready borrowers over missing documents before they do it for real.
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Every officer trained, coached, and certified before they touch a live file. Your team practises on role-play borrowers, not real mistakes. BOT Tier-2 aligned, group and individual methodology, adaptive curriculum.
Group coverage was 72%, below your 80% floor. The simulation coaches the officer to flag two members for follow-up.
Harvest falls in month 4, first payment in month 2. Coaching note: teach the balloon-schedule fix.
Onboarding cost, reps per officer, portfolio quality. LitFin Training pulls all three in the same direction.
AI runs the role-play group, plays the guarantor chains, tests identity checks, and coaches seasonality, all before the officer ever drives an hour to meet a real client.
Missed a document? Coaching note. Guarantor check skipped? Flagged. Seasonal mismatch? Marked with the schedule the trainee should have proposed.
Your senior staff spend time on judgement, not grading drills. Officers who are not ready never carry a real file.
Trainees onboard on their own phones in Swahili. Starting competency on guarantor analysis, savings review, and group cohesion mapped as the academy builds.
Two to four coaching flags, written in your senior officer's voice. Missed policy checks at the top. Document gaps prompted. Seasonal risks called out.
Certify, retry, or assign a refresher with a rationale pre-drafted. Competency progress writes to the training register the same day.
“Our new field officers used to learn on real clients and real mistakes. Now they practise on a phone first. By the village, she already knows the questions.”
Illustrative quote. Representative of pilot feedback; not a disclosed customer statement.
Built for MFIs
Pre-triaged queue practice, staged-call rehearsals, mobile-money disbursement drills, BOT Tier-2 aligned training. The officer-training stack you should have had in 2015.
Officers train on a simulated queue where every case is pre-screened, pre-scored, and pre-flagged, so they practise prioritising ready borrowers over missing documents before they do it for real.
A 12-step application rehearsal over voice. One step per call. AI analysis in between. Built for feature phones, learner-paced, so officers and borrowers practise the call flow.
Training mapped to the Bank of Tanzania Microfinance Act. Officers learn CRB handling, AML/KYC, and regulatory reporting against the standards they will be held to.
Solidarity groups, individual loans, seasonal loans, agri-input finance. Pre-built simulated products mirror your existing methodology so the training transfers directly.
Officers practise the M-Pesa, Tigo Pesa, and Airtel Money disbursement and reconciliation flow on simulated transactions, so they master the steps. LitFin Training moves no real money.
Ask training questions about your MFI out loud. The AI answers as your institution would, on simulated data: flag a practice case, draft an officer memo, summarise a training cohort's performance.
One conversation. We map your methodology, we pre-configure your policy, we show your next officer cohort training on LitFin Training.